These customer service experience books are geared to small business owners looking to differentiate their company through service. Read more »
Experience My Brand provides leaders and managers with an improved method for tying customer service efforts to business goals. Read more »
Customer LLC urges small businesses to stop chasing likes and retweets by offering suggestions for marketing strategies that go beyond a momentary click. Read more »
What transforms a hotel from a temporary location away from home into a five-star experience? This book claims it's having the heart of hospitality. Read more »
Businesses now know more about their customers but are they missing something deeper? The author of The Customer Experience Book believes that we are. Read more »
The Relationship Engine helps leaders understand the impact of not taking the "human" part of the business equation into account. Read more »
The book, What Customers Crave, is declaring war on the old way of providing customer service, everything from long lines to restrictive return policies. Read more »