Archives for Customer Service Books
These customer service experience books are geared to small business owners looking to differentiate their company through service.
Experience My Brand provides leaders and managers with an improved method for tying customer service efforts to business goals.
Customer LLC urges small businesses to stop chasing likes and retweets by offering suggestions for marketing strategies that go beyond a momentary click.
What transforms a hotel from a temporary location away from home into a five-star experience? This book claims it's having the heart of hospitality.
Businesses now know more about their customers but are they missing something deeper? The author of The Customer Experience Book believes that we are.
The Relationship Engine helps leaders understand the impact of not taking the "human" part of the business equation into account.
The book, What Customers Crave, is declaring war on the old way of providing customer service, everything from long lines to restrictive return policies.