In this customer experience example, airlines will soon need to disclose whether passengers can make calls via WiFi in-flight. Which will customers choose? Read more »
As a startup, you're going to need to make sure your small business license and permits are in order. The start of a new year is the perfect time to check. Read more »
Color psychology is the study of how the human brain responds to different shades and tones. Here's what you need to know about using colors in marketing. Read more »
The book, What Customers Crave, is declaring war on the old way of providing customer service, everything from long lines to restrictive return policies. Read more »
In a special feature titled 'Man of Steel', the Sunday Times attributes the thousands of jobs saved in the industry largely to the sacking of Cyrus Mistry and Ratan Tata stepping in... Read more »
While being appreciative of the Indian government putting in a "consistent plan" for the aviation sector, Alexandre de Juniac also emphasised the need to have the right infrastructure and lower costs for... Read more »
Ever since the demonetisation announcement on November 8, in order to curb generation of black money the government has been taking steps to encourage people to shift towards digital mode of payment... Read more »
An abrupt decline in trade segment's sales volume down by 20-50 per cent on month-on-month basis against the backdrop of demonetisation of Rs 500 and Rs 1,000 notes led to postponement of... Read more »
SBI Cards is also in the process of speeding up customer acquisition process by reducing the delivery period so that more and more people are added to the network. Read more »
The actor was admitted to Lilavati hospital after swelling on his right leg Read more »