Mobile Deposit Capture: Balancing Fraud Prevention and Customer Convenience

The evolution of smart phone technology and its rapid adoption by consumers around the world is helping to fuel the growth of mobile banking and in particular mobile remote deposit capture (RDC). The expanding availability and use of Mobile Deposit capabilities requires financial institutions to bolster their fraud defenses. Efforts to mitigate risk can significantly limit losses; however, it is often at the expense of the customer experience. As consumers demand real-time access to their money, financial institutions need to rethink the way they can effectively balance fraud risk mitigation and the customer experience.