This year, Black Friday may not be the busiest day for small brick-and-mortar stores. What day might replace Black Friday? Find out after the jump. Read more »
Brian Solis spoke at NextCon 17 on the evolution of customer experience and the swing toward a more customer-centric way of doing business. Read more »
Carol Roth speaks to attendees at the NextCon17 conference about the evolution of customer loyalty and its importance to your small business Read more »
It’s tough enough competing with online retailers for customers during the holidays. Here are 4 return policy mistakes that can make your job harder. Read more »
Are you aware of the key retail holiday season dates for 2017? Get the details, and some tips on how to prepare, after the jump. Read more »
When making your next hiring decision, you're likely to be more successful if you consider the importance of soft skills and look beyond experience. Read more »
Are your employees comfortable coming to you with questions or problems? In other words, are you approachable at work? Here's how to tell. Read more »
Why do free samples work so well, and how can you use free samples to sell more stuff at your retail store? Here’s what you should know. Read more »
Are you behaving in ways that are ageist without even realizing it? Here are 8 signs that your small business suffers from ageism in the workplace. Read more »
The effects of music on shoppers can have a big influence on your bottom line. Here's how it puts them in the mood to buy. Read more »