Second Shift: The Inside Story of the Keep GM Movement is a model for dealing with a difficult problem that will require a lot of complex parts. Read more »
Author Sara Roberts' book Nimble Focused Feisty explores why culture, even one of success, can destroy a business if not proactively managed and cultivated. Read more »
When you need to bridge the gap between innovation as a concept versus innovation as a practice, use Bigger Business Blueprint as your guide. Read more »
The Start-Up J Curve seeks to dispel the myth of "overnight startup success". What really goes on behind the scenes is a lot messier. Read more »
If your small business has been around for a while, complexity may abound leading to the problems discussed in the book Why Are There Snowblowers in Miami. Read more »
How do you raise fees and make a case for those higher fees? The Dominant Brand was written to provide independent workers an answer to that question. Read more »
The book, What Customers Crave, is declaring war on the old way of providing customer service, everything from long lines to restrictive return policies. Read more »
The book, Selling at the Table, focuses on how to raise the amount each customer spends in your restaurant during a single visit. Read more »