Statistics show that poor handling of a fraud incident is a key reason organizations will lose the trust of a customer and why that customer is likely to close an account.
Fraud management shapes the customer’s experience. You succeed when genuine transactions are not declined, contact is established within seconds, interactions are personalized and convenient and customers are informed and empowered. But how does an organization achieve this?
In this session T.J. Horan, vice president of product management at FICO explains how organizations can lift the customer experience by taking a holistic view of the customer, leveraging big data analytics to reduce false positives, and implementing fraud alerts in the most effective (and customer preferred) manner. Topics of discussion include:
- Behavior sorted lists
- Adaptive analytical model
- Collaborative profiles
- Self-calibrating analytics
All 2014 Fraud Summit Toronto recordings:
- 2014 Faces of Fraud Survey Presentation – Special Canadian Edition
- Call Center Fraud: The Latest Scams and Strategies – Voice Biometrics and Caller Validation
- Understanding the Identity Risks You Experience, Not the Risks You Perceive – Identity Theft and Synthetic Identity
- The Fraud Ecosystem, the Deep Web & Creating Actionable Intelligence
- Mobile Fraud
- Insider Fraud Detection – The Appliance of Science
- Real World Applications of Big Data Analytics – Social Network Analysis and Post Breach Fraud Detection
- Fraud Management – Real Time Fraud Analytics to reduce friction and improve the Customer Experience
- Fraud Investigations: How to Work Effectively with Law Enforcement and Government