Archives for Financial Services

09 Jul

Operations performance management expert sets its sights on US financial market

Newly-appointed US managing director Mark Bourgeois will target leading banks, insurers and BPOs with globally-recognized solution for improved productivity and business-wide flexibility 9 July 2015: Leading global operations performance management specialist ActiveOps has opened a new dedicated US office and appointed a US managing director to actively target the world's biggest banks and insurers with its globally-recognized Active Operations Management (AOM) method and Workware™ software suite for insight, capacity management and strategic planning to deliver... Source: RealWire
30 Jun

Semafone appoints Global Sales Director

Iain Regan brings strong commercial and industry expertise to help drive further international growthGuildford, Surrey, June 30th 2015 - Semafone®, the leading provider of secure payment technology for call centres, has appointed Iain Regan as Global Sales Director.Iain, who joins Semafone from Firstsource, has 20 years' experience in managing sales operations for major outsourcing and consulting businesses. His expertise in the call centre sector spans Europe, North America and Australia - all key markets for... Source: RealWire
25 Jun

Silo But Deadly: Fonetic Unveils Unified Front, Middle and Back Office Information Management Solution for Trading Operations

Automatic Trade Reconstruction (ATR™) fuses together trade & communications data for optimised trading processesNew York - 25th June, 2015 Fonetic today unveiled ATR™ integra, the first linguistics-based trade reconstruction solution to automatically collect, analyse and match all trade-related data to their corresponding voice and text communications. Using a sophisticated proprietary matching algorithm to power the world's most-accurate trade reconstruction technology, ATR™ integra dissolves the 'siloed' systems that have come to typify the internal structure of... Source: RealWire
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